Privacy Policy

Privacy Policy - Little Gems OT Services

Effective Date: 10/01/2025

At Little Gems Occupational Therapy Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Australian privacy law.

By accessing our services or providing your personal information to us, you agree to the practices described in this policy.

1. Personal Information We Collect

We collect personal information that is necessary to provide you with our occupational therapy services. This may include, but is not limited to:

- Name, contact details (address, phone number, email)

- Date of birth

- Health information (e.g., medical history, assessment results, treatment plans, NDIS information)

- Referrer details (e.g., from a doctor, specialist, or other healthcare provider)

- Payment information (if applicable)

- Other information, including analytical data to help improve the services we provide

We may also collect sensitive information related to your health, which is only used for the purposes of providing therapy and treatment, or as otherwise required or permitted by law.

2. How We Collect Your Information

We collect personal information directly from you when you:

- Enquire about or book a consultation

- Complete forms or assessments

- Interact with us via phone, email, or our website

- Access or use our services

We may also collect personal information from third parties, such as:

- Referring doctors or health professionals

- Family members or caregivers (with your consent)

- Health insurers (if applicable)

3. How We Use Your Information

We may use your personal information for the following purposes:

- To provide occupational therapy services and treatment

- To communicate with you regarding your appointments, assessments, progress, and payments

- To send you relevant information related to your therapy and treatment

- To comply with our legal obligations, including record-keeping requirements under health regulations

- For administrative purposes, such as appointment scheduling and reminders

- To improve our services 

We will not use or disclose your personal information for any purpose other than those outlined above, unless we have your consent or are required to do so by law.

4. How We Store Protect and Retain Your Information

We take reasonable steps to ensure that your personal information is secure. This includes:

- Storing personal information in electronic records that are password-protected and encrypted (if applicable) at an industry standard level

- Regularly reviewing our data storage and security practices to ensure your information is protected

- We retain your personal information for as long as required by law or necessary for the purposes of our services, whichever is longer.

5. Disclosure of Your Information

We may disclose your personal information to:

- Other healthcare providers or specialists involved in your treatment (with your consent)

- Government authorities, where required by law

- Contractors, service providers, or IT support providers who assist us in delivering our services, subject to confidentiality agreements

We will not sell or rent your personal information to third parties.

6. Your Rights Regarding Your Information

You have the right to:

- Access the personal information we hold about you

- Correct or update any inaccurate or incomplete information

- Request that we delete or anonymise your personal information (subject to certain legal exceptions)

If you wish to exercise any of these rights, please contact us using the details provided below.

Contact: accounts@littlegemsot.com.au

7. Cookies and Website Usage

Our website may collect information through cookies to enhance user experience and gather analytical data. These cookies are small text files stored on your device that track website usage. You can adjust your browser settings on your personal device to disable cookies if you prefer, although this may affect your ability to use certain website features.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at: accounts@littlegemsot.com.au

By accessing our services or providing your personal information to us, you agree to the practices described in this policy.